docConverter not working


i have installed the tools as directed. however, when i try to convert a .doc file to pdf i get the following error via email:
The file http://moss2k7/devWorkflow/Approved documents/Document type A.doc could not be converted because of an error in the document converter.
i have installed a couple of network printers on the server itself.
thank you for your help
Closed Feb 10, 2009 at 9:31 PM by bsteinwand
Configuration issue


bsteinwand wrote Apr 16, 2008 at 3:58 AM

That is a common, generic, error docConverters throw. It could be a number of things. Things I would check include the following;

1) HVU_COMPUTERNAME account needs to able to login. Its not enough to make that account an admin. You have to adjust your machine policy to allow that users to login.
2) Make sure a copy of the executable gets placed in the transformapps folder. Its not enough just to place it in the feature folder, and feature activation does not move a copy to the transformapps folder. The bat script is set up to place a copy of the .exe there but you should confirm that it there.
3) Make sure Word 2007 is installed on the server.

ignazioc wrote Apr 23, 2008 at 6:19 PM

thank you for your responses.
I checked all 3 points and still got the error message via email.
should i see some xxxconfig.xml file on the transformapps folder for doc2pdf.exe; i only have the executables but compared to the other converters i do not see any xml file (docxpageconverter.exe and docxpageconverterconfig.xml)
thanks for your help

hawika wrote Jul 29, 2008 at 1:55 PM

I have just the same problem.
I use a Windows 2003 Server, Sharepoint 3.0 Server and so on - all in german language.
Installation of wsp is customized (german paths have sometimes different names). Installation was performed without errors!
HVU_COMPUTERNAME account has appropriate permissions
copy of the executable is placed in the transformapps folder
Word 2007 is installed on the server
All other build-in converters work!
Nevertheless I receive the error "The file http:// . . . could not be converted because of an error in the document converter.

I would be quite happy to get a hint for help.

bsteinwand wrote Jul 30, 2008 at 5:55 PM


You wrote "HVU_COMPUTERNAME account has appropriate permissions". In fact granting HVU_COMPUTERNAME admin permissions DOES NOT cover it. You have to alter your server's policy settings to allow HVU_COMPUTERNAME to login. Granting admin permissions does not automatically allow a user to login to a server.

Thats the only thing I can think of based on the info you provided. As you know its all about 'the plumbing' with SharePoint. I can tell you that these converters are now at work in over a hundread enterprises around the globe. They work!

Best of luck,
Ben Steinwand

bsteinwand wrote Jul 30, 2008 at 5:58 PM


One more thought. Did you install WORD 2007 on the server AND the updates that allow word to convert to PDF? It won't work without those updates. I believe you can launch the updates directly from in Word 2007.

Best Regards,
Ben Steinwand

wrote Feb 10, 2009 at 9:31 PM

wrote Feb 13, 2013 at 7:16 PM

wrote May 15, 2013 at 11:09 PM